Refund policy
Every SELMACILEK piece is produced in limited quantities in Istanbul. For this reason we do not offer refunds, but we are happy to offer an exchange or store credit.
Exchanges and store credit
- Within 14 days of delivery, you can request a size or style exchange, or store credit for the value of the item.
- Each item can be exchanged once.
- Store credit is sent as a discount code for the full value of the item and does not expire.
Conditions
Items must be unused, unworn, undamaged and in their original packaging with all tags attached, in the same condition in which they were received. Proof of purchase may be requested.
How to request an exchange
- Contact us at info@selmacilek.com or on WhatsApp at +90 541 248 43 08 within 14 days of delivery, with your order number.
- We will send you the shipping instructions and the proforma invoice needed for customs.
- Send the item back with DHL. Return shipping and any customs costs are paid by the customer.
- Once we have received and checked the item, we will confirm your exchange or send your store credit code.
Items sent back without a prior exchange request cannot be accepted.
Items that cannot be exchanged
- Custom orders and personalised pieces
- Items altered in size, fit or style at the customer's request
Damaged or incorrect items
Please check your order when it arrives. If an item is damaged or is not what you ordered, contact us within 14 days of delivery, with photos, so we can resolve it.
Customs
Import duties and taxes are paid by the customer (see our Shipping Policy). If an order is refused, returned or abandoned because duties or taxes were not paid, or because customs clearance was not completed, it is non-refundable.
Exchanges in our Istanbul stores
Online orders can also be exchanged at our Istanbul stores within 14 days of delivery, under the same conditions. Items bought in store can be returned on the day of purchase, or exchanged or turned into store credit within 14 days.