Refund policy

RETURNS AND EXCHANGES POLICY

All products available for sale on our online website are made to order and with our decision for both domestic and international purchases, returns for products are not accepted. This information is clearly stated on the product detail pages. Within 14 days from the date you receive the product, you can make changes for size or model, or you may be provided with a discount code for unlimited use.

For the product to be eligible for exchange just for 1 time, it must be unused, tagged, and in its original packaging, just as it was purchased. Additionally, you will need the receipt or purchase document.

To initiate the exchange process, you can contact us at info@selmacilek.com or via WhatsApp at +90541 248 43 08. If your exchange is accepted, you will be provided with shipping instructions for your package. Products returned to us without prior exchange request will not be accepted. Exchange shipping expenses are the responsibility of the customer and all the products should be shipped via DHL. The proforma invoice for the exchange shipping will be provided by SELMACILEK team.

For any questions, you can contact us at info@selmacilek.com or via WhatsApp at +90541 248 43 08.

According to relevant regulations, service providers (postal-cargo companies) record, at a minimum, the recipient's name, surname, TC identification number (passport number for foreign nationals or the number of an internationally valid equivalent document, or the number of an identity document issued by TC authorities for identification purposes) during the delivery of postal shipments to the recipient. This information is kept confidentially for at least two years to submit to the relevant authorities when necessary. If the recipient does not want to provide their identity information, the shipment is not delivered and returned to the sender.

**EXCHANGE CONDITIONS**

Exchange Shipping: To initiate the exchange process, you can contact us at info@selmacilek.com or via WhatsApp at +90541 248 43 08. If your exchange is accepted, you will be provided with shipping instructions for your package. Products returned to us without prior exchange request will not be accepted. Exchange shipping and customs expenses are the responsibility of the customer and all the products should be shipped via DHL. The proforma invoice for the exchange shipping will be provided by SELMACILEK team.

In-Store Exchange: You can exchange the products you purchased from SELMACILEK.com with any product of your choice within 14 days at SELMACILEK stores.

For support, you can contact us at info@selmacilek.com or via WhatsApp at +90541 248 43 08.

**Damages and Issues**

Please inspect your order upon receipt, and if the product is damaged or if you have received the wrong product, contact us. Our company will not be responsible for damages and issues for products beyond the legal return period.

**Exceptions / Non-Exchangeable Items**

Certain types of products, such as custom orders or personalized items, cannot be exchanged. If you have any questions or concerns about specific products, please contact us.

Discounted items or gift cards are non-refundable.

Products with changes in size and model are not within the scope of returns.

After receiving and inspecting the product for exchange, you will be notified whether the exchange is approved or not. If approved, a gift voucher in the amount of the product will be automatically credited to your account for your next purchase.